North American Testing Organization, a full service market research company
North American Testing Organization

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Telephone Call Center

North American Testing incorporates a highly specialized telephone data collection center to serve the telephone interviewing needs of all our clients. This state-of-the-art interviewing facility, with experienced staff members performs thousands of telephone interviews annually with consumers, members, business people, health care providers and other professionals.

Our telephone interviewing facility and resources can accommodate large scale surveys with rapid turnaround: cutting edge CATI interviewing, automated quality control, internal validation and editing, comprehensive training programs, foreign language interviewers in up to 35 languages and 24 hour international operations.

What does North American Testing offer to all of our clients?
  • A senior management liaison to manage all your individual needs
  • Highly specialized telephone data collection capabilities
  • Resources that include over 150 additional stations
  • Fully automated CATI operation
  • Outbound and inbound capabilities
  • High supervisor to interviewer ratio
  • Interviewers individually trained and tested
  • Off-site monitoring
  • Minimum of 15% validation by the supervisory staff
  • IVR (Interviewing Voice Recognition) system with live interviewer access
  • Data formatting to SPSS and other user friendly formats


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