North American Testing Organization, a full service market research company
North American Testing Organization

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Client Service

North American Testing’s level of attention to each and every one of our clients and their specific, individual needs is unparalleled. Regardless of the size of the project, every client is directly serviced by a senior staff member. With your approval, the individual who first introduces you to North American Testing will serve as your liaison and your project team leader for the duration of your relationship with North American Testing.

You will not be handed off to junior level project managers or other staff members. North American Testing does not administer assembly line market research, but instead personalized, client centered and customized market research and consultation.

North American Testing’s account staff is comprised of experienced market research professionals, many directly from specific industries who will employ the time and tools necessary to gain the maximum understanding of your needs and the needs of your company…these same professionals will guide you through your research process, ensuring that you receive the personal level of service and quality a valued client richly deserves.

Senior staff members are assigned to each and every client. These individuals all have the power of decision in most areas, from pricing to methodology to project administration. This senior level client service policy ensures that all clients receive an unusually high level of flexibility in all phases of their projects’ costs, implementation and timing, through a liaison who can make quick and effective decisions on a moment’s notice.



 

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